Customer Reviews for Totally Kool Heating and Air
Mark Phillips on 8/24/2016 9:03:58 AM
Great job. Installed condenser and coil in our attic. Was real hot up there I'm sure they got it done and had it going within few hours thanks.
bob on 11/20/2014 8:58:13 AM
Mr. Davis did a great job. showed up on time. install my system before cold weather took hold.. great guy.
Andy on 9/4/2018 9:16:13 PM
Terrible. Had an appointment. 11-3 window. 9 at night and still no call no show. Called them and was told they are "behind". No apology. Just poor customer service. Avoid these guys!!!!
Totally kool on 9/5/2018 4:17:14 PM
Hey Andy HVAC guys have lives too and I did apologize. We get sick. Our family gets sick we are human and yes we get behind. We sometimes over schedule happens to all this time of year. I mention in voicemail we behind too sorry for inconvenience we can’t get everyone at once. Most people understand this. There is also traffic. Vehicle breakdowns. But don’t say I never apologize!!!! I’m only one tech and they send us 10 a day. I do my best to get to people even work till 7-8 at night. Never ask customer for overtime pay which I’m supposed to any work after 5.pm. That’s policy It’s customer responsibility but never asked them to pay. People seem take that for granted I’m saving them $90 hr over time. Fee
Jessica Palmer on 11/5/2015 9:40:29 PM
He came out and priced us a New system, was on time. we have to admit we called two others before him who didnt return our calls. he came out friendly went over all we asked.. Id recommend him to anyone. Thanks